Terms and Conditions

Welcome to the official domain of HGRCD (hgrcd.com). Be it known that all technical architectures, commercial engagements, operational protocols, and statutory governance frameworks affiliated with the entity are formally registered under, exclusively governed by, and continuously administered within the sovereign legal domain and corporate purview of HGRCD and its designated portal, hgrcd.com.

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between you (whether individually or on behalf of an entity) ("Client", "User", "You") and HGRCD ("Company", "We", "Us", "Our"), governing your access to and use of the hgrcd.com website, as well as any associated media forms, media channels, mobile websites, or professional services.

By accessing the website, issuing a purchase order or work order, receiving an invoice, or engaging our professional services, you acknowledge that you have read, understood, and agreed to be bound by all of these Terms. HGRCD’s administrative and technical operations shall not be governed by any external, unauthorized, or personal policies. If you do not agree with all of these Terms, you are expressly prohibited from using the site and our services, and you must discontinue use immediately.

HGRCD provides specialized digital agency and technical engineering solutions, including but not limited to:

• Custom Graphics Design and Branding Solutions
• Industrial, Enterprise, and Standard Web Application Development
• E-Commerce Platform Architecture and Integration
• Custom Software Development and Cloud Infrastructure Solutions
• Premium Digital Products, IT Monitoring, and Ongoing Maintenance Services

The specific Statement of Work (SOW), technical specifications, project scope, execution timelines, and financial schedules for any engagement shall be governed by the official Invoice, SOW, or Service Level Agreement (SLA) issued by HGRCD to the Client.

3.1. Minimum Project Budget Threshold: To maintain HGRCD’s international standards of technical excellence, dedicated engineering resources, and premium service delivery, the minimum budget threshold for any new project engagement is set at $1,750 (One Thousand Seven Hundred Fifty USD) or its equivalent in any foreign currency. The organization does not accept custom development requests or engagements below this threshold.

3.2. Advance Engagement Deposit: Prior to the formal commencement of any project, resource allocation, or server infrastructure provisioning, a mandatory advance deposit of one-third (1/3) or fifty percent (50%) of the total contracted project value must be remitted.

3.3. Impact of Non-Payment or Delay: Any ambiguity, delay, or failure on the part of the Client to remit the designated advance deposit will result in the immediate holding of preliminary work and asset allocation. Any timeline shifts or project delays resulting from such client-side remittance delays shall be the sole responsibility of the Client; HGRCD bears no legal or operational liability for such delays.

4.1. Accuracy of Information: The Client agrees to provide accurate, current, and complete information during onboarding and invoicing, and to maintain and update such information promptly.

4.2. Content, File Submission, and Communication Clarity: The Client remains solely responsible for providing all text, graphics, images, designs, trademarks, IT credentials, or other required materials and technical specifications in a timely manner. Unclear communications, undefined feedback, or delayed asset submissions may cause schedule adjustments and temporary project suspension.

4.3. Unauthorized Access: The Client is responsible for maintaining the confidentiality of any administrative credentials or access privileges granted by HGRCD and assumes full responsibility for all activities occurring under those accounts.

5.1. Payment Terms: The Client agrees to pay all fees and charges in accordance with the billing terms and due dates specified on official HGRCD invoices.

5.2. Settlement Methods and Transaction Charges: Payments must be executed exclusively through HGRCD’s authorized corporate channels (Bank Wire Transfer, MFS including bKash, Nagad, Rocket, or direct corporate bank deposit). Any processing fees, currency conversion charges, or bank transfer commissions shall be borne entirely by the Client.

5.3. Recurring Fees: Recurring fees for ongoing services—such as monthly monitoring, hosting maintenance, or premium subscriptions—must be settled on or before the due date. Failure to settle recurring invoices may result in temporary service suspension or complete deactivation of hosted assets.

5.4. Exclusion of Usury and Unfair Penalties: HGRCD operates under a strictly interest-free (Riba-Free) corporate governance framework. We do not charge or accept monthly compound interest, percentage-based late payment interest, or arbitrary financial penalties.

6.1. Nature of Engineering & Professional Patience: Software development and cloud engineering are complex, highly sensitive, iterative processes. Code assembly, security auditing, and resolving unexpected technical bugs require dedicated time and systematic oversight. HGRCD expects Clients to demonstrate professional patience, ethical conduct, and an understanding of technical realities.

6.2. Communication Inconsistencies & Deadline Shifts: Client-side delays in feedback, failure to articulate project requirements, or frequent shifting instructions will automatically extend the project delivery timeline. HGRCD shall not be held accountable or liable for delivery shifts caused by client communication delays.

7.1. Mutual Respect and Professional Etiquette: HGRCD is committed to upholding the highest standards of professional courtesy, IT excellence, and polite engagement, and demands the same level of professional conduct from Clients.

7.2. Prohibition of Unprofessional Conduct: HGRCD strictly prohibits scope expansion beyond approved agreements without formal change orders, erratic decision shifts, frivolous engagement, unprofessional language, or disrespectful communication.

7.3. Suspension Pending Behavioral Realignment: If a Client displays erratic behavior, fails to provide coherent directives, or fails to maintain professional decorum, HGRCD reserves the absolute right to temporarily suspend or permanently terminate project operations until stability and mutual alignment are re-established.

7.4. Sole Client Liability: In the event of project suspension due to client-side misconduct or operational volatility, all associated delay risks and financial ramifications shall be borne solely by the Client. HGRCD stands fully indemnified from any indirect losses arising therefrom.

8.1. Official Authorized Channels: To ensure security, operational transparency, and data integrity, all official orders, contracts, asset submissions, payment verifications, and administrative notices must be conducted strictly through the following official channels:

8.2. Disclaimer for Unauthorized Communications: Any agreement, transaction, or communication conducted outside these official channels—whether with individual representatives, staff members, or over unofficial social media channels without written corporate authorization—is done entirely at the Client's own risk. HGRCD disclaims all liability for financial losses, data loss, or project disruption resulting from unauthorized engagements.

9.1. HGRCD Proprietary Rights: HGRCD retains sole ownership of all pre-existing code, proprietary software architecture, framework libraries, base design systems, reusable modules, and underlying source code utilized during project execution.

9.2. Client Deliverables: Upon full, final, and irrevocable settlement of all invoices associated with a project, the Client shall be granted a non-exclusive, perpetual, royalty-free license (or full ownership of custom assets, as explicitly defined in the SOW) to use the finalized custom front-end files and project deliverables.

9.3. Portfolio Rights: Unless explicitly restricted by an executed Non-Disclosure Agreement (NDA), HGRCD reserves the right to display completed project work, visual designs, and non-sensitive case studies within its corporate portfolio, website, and marketing materials.

HGRCD reserves the right to modify, suspend, or discontinue any aspect of its website or services with or without notice to perform necessary maintenance, system updates, or emergency server protocols. We shall not be liable to the Client or any third party for any modification, price change, suspension, or service interruption.

11.1. "As Is" Basis: All services, software, and project deliverables provided by HGRCD are delivered on an "As Is" and "As Available" basis, without warranties of any kind, whether express or implied.

11.2. Exclusion of Consequential Damages: To the maximum extent permitted by applicable law, HGRCD, its directors, employees, or agents shall not be liable for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages—including lost profits, lost revenue, loss of data, or operational disruptions—arising from your use of our services or third-party service failures (e.g., domain registrar outages, third-party API disruptions, upstream server downtime).

11.3. Cap on Aggregate Liability: HGRCD’s total aggregate liability for any claims arising out of or related to this Agreement shall under no circumstances exceed the total amount paid by the Client to HGRCD under the specific invoice in question during the three (3) months preceding the claim.

The Client agrees to defend, indemnify, and hold harmless HGRCD, its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with the Client's breach of these Terms, misuse of services, unauthorized transactions, or violation of any third-party intellectual property rights.

13.1. Operational Quality and Mutual Benefit: HGRCD is institutionally dedicated to maintaining service quality, infrastructure security, and safeguarding the mutual interests of all parties.

13.2. Absolute Right of Amendment: To protect the enterprise and mitigate future legal or operational ambiguities, HGRCD reserves the absolute right to amend, update, modify, add, or remove any section of this policy at any time without prior individual notice.

13.3. Immediate Effect: Any modifications shall become legally binding and effective immediately upon publication on hgrcd.com or dispatch via official email notification across all active and future engagements.

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any dispute, legal action, or proceeding arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Bangladesh, and the parties hereby consent to such jurisdiction.