Cancellation and Refund Policy

Clients may submit a formal request to cancel an order at any point prior to the official commencement of project execution or resource allocation.

All cancellation notices must be submitted formally in writing via HGRCD’s official support channel (cs@hgrcd.com) or corporate administrative email (info@hgrcd.com). Verbal, informal, or third-party cancellation communications shall not be recognized as valid legal notices.

Once project execution has officially commenced (marked by the receipt of the advance deposit and allocation of engineering resources), the engagement shall be considered final, legally binding, and non-cancellable.

Digital agency solutions, custom software architecture, design engineering, and cloud deployment require immediate allocations of specialized human resources, server infrastructure, software licenses, and billable engineering hours upon project setup. Because these resources are irrevocably deployed at project kickoff, operational costs are incurred immediately; consequently, funds cannot be refunded once execution has commenced.

While refunds are strictly prohibited post-commencement, HGRCD remains fully committed to engineering excellence. Projects undergo structured review phases (as detailed in your SOW or invoice) during which Clients may request reasonable revisions within the agreed scope of work to ensure final deliverables align with contractual specifications.

If HGRCD is technically unable to deliver or complete a project due solely to its own internal operational failures or technical default, HGRCD reserves the right to evaluate the circumstances independently and determine an equitable resolution or credit adjustment on a case-by-case basis.